CWC Bookstore: Rental Returns

Rental returns are EASY!

If you need to keep your rental books and wish to purchase them, contact us, and we will process your rental book 'buyout' for you!

Email: Bookstore@cwc.edu - Phone: (307) 855-2201 - Or use the instant chat feature on our site!

Option 1:

• RETURN YOUR RENTALS TO THE CAMPUS STORE DURING BUSINESS HOURS. 
  Campus Store Hours:
  Monday - Friday: 10:00am - 2:00pm

Option 2:

• WE HAVE A 24/7 DROP BOX LOCATED OUTSIDE OF THE DOORS TO THE STUDENT CENTER
  This is a contact free way for students to return their books to a secure location. Bundle your loose leaf books with a rubber band or Ziploc bag. Make sure your name is clearly visible on the back of each book. If it is not, please write it inside the front cover.  Please make sure a first and last name is clearly visible!

Option 3:

• SHIP THEM BACK TO US - THIS OPTION REQUIRES PACKING MATERIALS AND ACCESS TO DROP OFF OR PICK-UP BY USPS, FEDEX, OR UPS
    **The CWC Bookstore is not responsible for rental books that are lost or damaged in transit to the bookstore. The customer will be held liable for the buyout cost of lost or damaged rentals due to shipping issues.**
  
  Follow the Steps Below:
  • On the back of all of our rental books, there is a sticker with the due date.
  • If you are unsure of the rentals you have out, send an email to cwcbookstore@textbookbrokers.com with your student ID number and full name, and we will email you back with the books you rented.
  • Please make sure that all items are packaged securely to prevent any damage during the shipping process. Fill any empty spaces with clean filler.
  • Make sure to include as much information as possible so that we know who's return it is. Below is the information we can use to process your return:
  • Student ID Number (required)
  • Name (required)
  • Order number
  • Address
  • Email Address
  • Phone Number

Please mail them to the below address: 

CWC Bookstore
308 Southwest Drive
Unit B
Cheyenne, WY 82007

How to print a return label for mailed rental returns:

Follow these steps to print a shipping label and return your rental textbook by mail:

Step 1: Click Log In in the top-right corner of this page and sign in using the same method you used when placing your rental order (school login or email/password).

Step 2: Once inside your account, click the Rentals Out tab to view your active rentals.

Step 3: Locate and select the rental item(s) you want to return, then click the Rental Return Label button.

Step 4: Follow the checkout steps to confirm your shipping address and generate your label.

*Please note: If you have more than one rental to return, you do NOT need a separate shipping label for each textbook. You may place all rentals in one package and use a single label.

Step 5: After completing checkout, you’ll receive an email with your rental return shipping label attached.

Step 6: Print the label, place your rental book(s) and a note with your contact information securely in a package, attach the label, and drop it off at your local post office or mailbox.

Step 7: Once your book(s) are received and checked in, you’ll receive a confirmation email.

Alternative option: You are not required to generate a rental return shipping label through your account. If you prefer, you may create your own shipping label and return your rental using USPS, FedEx, UPS, or another shipping carrier of your choice. Please keep your tracking information for your records until your return is processed.

If you choose to create your own shipping label, we suggest that you ship your rental returns back to us through your local post office using USPS Priority mail. This is the best option, as it includes $100 insurance on your package and tracking information. If your books value at more than $100, you may want to consider adding more insurance to your package. *We are not responsible for items that are lost or stolen during transit.* (Click the USPS icon below to create a label online)

Make sure to have your package in the mail no later than the due date and enter your tracking number in the 
Rental Return Check-in Form! 

SEND US YOUR TRACKING INFORMATION

Click icons to create a shipping label:

*Please see terms and conditions

If you have any other questions please don't hesitate to contact us!

Phone: (307) 855-2201

Email: Bookstore@cwc.edu 

***Failure to return the rented materials by the rental return date printed on your receipt will result in the credit card on file to be charged a $10.00 late fee per book and the full retail price of the rented materials, minus the amount paid for the initial rental. The Bookstore’s refund policy applies for all rental materials.*